Refund policy

Return & Refund Policy

It is our goal for you to love your Bloom West order. In the event you must return, approved returns are eligible for store credit only. Please inspect your order as soon as it arrives. All return or exchange requests must be submitted within 48 hours of receiving your order. Eligible items must be postmarked and mailed to Bloom West within 7 days of delivery. Being out of town does not extend the return window.

Return Eligibility

To qualify for a return, items must:

  • Be unworn, unused, and unwashed.

  • Have all original tags attached.

  • Be in their original packaging and in the same condition in which you received them.

  • Be free of animal hair, smoke odors, perfume or detergent scents, stains, and visible wear.

  • Include the original receipt or proof of purchase.

  • Shoes must be returned in their original shoebox and show no wear or damage, including on the soles.

Final Sale Items & Exchange Exceptions

The following items are final sale and cannot be returned:

  • Sale and clearance items

  • Formal and semiformal items

  • Swimwear

  • Preorder items, with no exceptions

  • Bralettes

  • Handbags

  • Bibles

  • Accessories

  • Jewelry

The following categories have limited exchange options:

  • Holiday items: No returns or store credit. Exchanges are allowed only for a different size of the same item, if in stock.

  • Mardi Gras items: No returns. Exchanges are allowed only for the same item, if in stock.

  • Game Day items: No returns. Exchanges are allowed only for the same item, if in stock.

All exchange requests must meet the deadlines stated above.

How to Request a Return

Email leslie@shopbloomwest.com within 48 hours of receiving your order. Use RETURN REQUEST as the subject line.

If your request is approved, we will provide instructions for sending your item(s) back. Your return must still ship within 7 days of your original delivery date.

Items sent back without first requesting a return will not be accepted.

Shipping Charges & Order Cancellations

All original and return shipping charges are the customer’s responsibility. Shipping charges are nonrefundable and will not be included in store credit.

Orders canceled after being placed online are subject to a 20% restocking fee.

Facebook & Instagram Orders

If you ordered through Facebook or Instagram and request a return through Meta’s return portal, please make sure the email address associated with your Facebook account is current and accessible. We use that email address to communicate with you about your return. Facebook also withholds your phone number to protect your privacy.

If you experience communication issues when submitting a return request through a social media platform, email leslie@shopbloomwest.com directly and include:

  • Your current email address for communication

  • Your order number

  • Your reason for the return

Damaged or Defective Items

We purchase from reputable companies and stand behind the quality of our products. However, manufacturing defects or damage can occasionally occur.

Contact us within 48 hours of receiving a damaged or defective item so we can address the issue promptly. We will review each situation fairly and do our best to take care of our customers.

Shipping Delays

Shipping delays may occur because of high order volumes, USPS issues, or adverse weather conditions beyond our control. Delays are especially common during the holiday season and periods of severe weather.

Bloom West is not responsible for these delays. Please consider these possibilities when choosing a shipping option for your timeline.

Exchanges

For eligible items, the fastest way to get a replacement is to return your original item and, once the return is approved, make a separate purchase for the item you want. You will then receive a refund in lieu of a credit. 

Final sale categories with limited exchange options remain subject to the restrictions listed above.

Return Inspection & Store Credit

Approved returns receive store credit only. Shipping charges are nonrefundable and will not be credited.

Respectful Communication

Our staff is required to uphold these policies. Please treat our team with kindness and respect throughout the process. Rude or disrespectful behavior will not change the policy or result in an exception. We are women and mothers working to bring you the best experience!